Customer Testimonials
Robert was a pleasure to work with from beginning to end. In and out in no time. Great demeanor
Mark and Brandon work with us on a time restraint and got us out in orderly fashion and took care of a couple of minor problems with the new vehicle.
Supportive to the customer's real transportation needs, and in a timely manner. Top customer service quality rendered. Pleasant professional demeanor demonstrated throughout the entire process.
Kaylin Fernandez helped us get into our dodge journey quickly and helped us when other dealerships turned us away. Very knowledgeable and professional. We will be coming back for years to come on all our vehicle needs.
Kaylin and John were absolutely the best by far! They were both very professional, informative and fun to work with! The whole transaction was worth it! We would and will go back in the future!!
The whole buying experience was great. Everybody there was very helpful and very professional. I would highly recommend them.
Very professional, polite and knowledgeable wanted to help me after my experience with the hurricane
One of the best car buying experiences we have ever had. Both Kaylin and John were knowledgeable, professional and fun! We will definitely be back! The other individuals involved were also awesome!
The CDJR Brooksville Team were great to work with. They were very efficient from negotiating all the way to delivery and follow up. CDJR Brooksville Team Rocks!
So far everyone has great. We had a budget and they did us right . Would definitely suggest if someone was looking for chrysler,dodge ,jeep or ram. Try cdjr of brooksville
Gave me my contact in a small closed manilla envelope, never went over it. Found after reading it a few days later that I had been charged $4,479 for add on protection that I had not asked for or agreed to. Can't trust this dealership. Says they are family owned and operated, do you treat your family by sneaking extra costs under the table. Retired Chrysler employee so was to receive a discount but the $4,479 added back erased my employees discount plus probably increased my lease payment by a $100 a month. Will never deal with Brooksville CDJR again. And if ...
If you are thinking of going to Brooksville Chrysler on 50, don't. This damage was caused by the dealership. The hood was not latched and flew up. The cover for the fuse box was not secured, either. This could have caused a serious accident. They had it for 32 days, ruined our vacation and have the worst customer service. The loaner they gave us reeked(4 fragranced odor eliminators under the seats) and was impractical for our needs. After a week or so, they gave us another one that did not give my husband headaches from the smell. If you want to ...
The worst "Customer Service" from any Service Center of any dealership I have ever used since I first started using these sevices in 1973!
After purchasing my brand new Jeep. Customer service was nonexistent. Couldn't get through to the service department for anything. After trying for a week to get through somebody finally answered from the service department but they were far from nice. Considering I just spent $60,000 there.. buying my new Toyota Highlander was a much better experience. Also they pressed me for Social Security number, even though I was paying with cash.
Buyers should be cautious when dealing with this dealer, as they sell trucks and cars with hidden issues. I purchased a 2020 Ram 2500 and, just two days later, noticed a ticking sound. When I reported it to my salesperson, they dismissed it as normal based on Charlie and Mike's input, which I found hard to believe. I took the truck to Jerry Ulm, where a technician diagnosed a bad lifter. After multiple attempts to contact the general manager, I finally received a response stating that they would only fix it under warranty, but I wouldn’t be provided with a ...
Easy to work, not high pressure. Trade was fair without hours of negotiation. Thank you.
Very pleasant salesperson. Wasn’t pressured on anything. Great experience! I would refer this dealership to anyone looking for a car!
Don’t know how they have a 4.7 review when you can clearly see all the one star ratings. The service department is the worst. Every time I go there I wait hours for an oil change so I stopped going there for oil changes. Recently, I scheduled a recall appointment online, because I couldn’t get ahold of anyone in the service department. When I scheduled I explained in the note that I was coming in for a recall and would like someone to contact me to make sure the part would be there. As usual no return call. I ...
Called service 5times in 2 hrs. No answer. Now I will take my business elsewhere. Next time I will go to the ma and pop. They just lost out on a $800 trans. service. No customer service.
Had my car for over three weeks. The only reason they started working on it was because I was continually calling when I was picking it up. They left it running in the pick up lane. I shut it off, went to start it again and the car was dead. They blamed it on my battery reading low, but I had no issues with my battery when I dropped it off three weeks before so they jumped it to give it to me and they were gonna let me leave and wherever I was going to stop, they knew that ...
Make sure you ask for Leo. He kept process simple and easy. Great dealership highly recommended
Zach,Kim and Sal were absolutely amazing they worked with me to get into a new truck last minute! Fast and effortless!! Would recommend this dealership to everyone!! Thank you guys again!!
Frank was extremely helpful and kind. He worked diligently to ensure we were happy with our purchase & comfortable with our payment.
Dropped off car for a to get a couple of issues resolved and they fixed with no problems
I had a great experience with this dealership. Brandon and Kimberly were wonderful to work with and made me feel comfortable with my purchase. The finance person was also very friendly and knowledgeable.
I had a great experience, Justin did a great job in sales and made sure everything was right before driving off the lot.
First in foremost Frank at CJDR provided me and my wife with exceptional service. I came in with just the intentions of getting my 2015 f250 appraised for trade in so I could take a print off and go to another dealership . I had a horrible first experience at this dealership prior and felt forced to buy something that I did not want . More like a price tag than a person . This time was different after talking with Frank and him showing me around the lot I made the decision to buy . So thankful for having a great car salesmen to ...
It was a pleasure to buy a vehicle from here. Bill was our sales person, so nice and just a good person! We had a great experience since we walked . They worked hard to satisfy our needs Thank you Ray & Betsy
Streamline process salesman was friendly and informative worked with me with less than perfect credit had me in a new vehicle before I knew it thanks guys
Great job on salesman skills. Bruce did great! Was very helpful. Love my new Jeep
GM could not have been more rude in handling fees we discovered after purchase totaling 1/3 the price of the listing fee. She is not sure what she can do about the extra key we were promised because we didn’t get it in writing. Deceptive business with rude customer service from the top down. GM doesn’t even know her own policies regarding disclosure but it’s impossible for her to imagine any wrong doing on their part.
We were looking to buy a truck and came across a 2014 dodge at this dealership. Was greeted the moment we got there and everyone was super helpful and we got a great deal on the truck. Will be back to buy another vehicle when the time comes. Thank you Gloria and Bruce.
I’ve been looking for GMC Arcadia a dodge Durango or a telluride And when I went to Cdjb to my amazement gave me a Chevy Traverse they said it was bigger than a Arcadia and when I went home and check it out everything Joe told me was correct so honestly is on that list of this car dealership I’m not disappointed at all with the car but the miles but I don’t drive much just to to search and rescue with my dogs and it’s big enough to fit everyone and supplies kennels as well ...
Josh was great! He understood what i was looking for and helped me with my situation. No other dealership in the route 44, 41, Cortez, 19 square could match the trade in offer this dealership gave me. I walked out with a deal I could live with and a car in which I am very proud to have.
Service was great she helped alot super fast and helpful Thanks danilla giampietro you did a great job..
We found a car on their website that fit our budget. We filled out the online application to save us some time in the dealership. They called us within minutes to set up an appointment to come in and complete the sale. We showed up and met with our sales consultant, Daniella Giampietro. We all agreed to the terms with minimal hassle. She went above and beyond our expectations to make the process as smooth as possible. Thanks again Brooksville CDJR.
If your looking for an easy salesmen not looking to upsell you and push you into a vehicle you don’t want ask for Joe. If your bringing your car in for service I’d ask for Keith for sure great communication always calls you back and just very helpful
The whole team made it a great experience from start to finish. Quick, easy and everyone was so nice.
Gloria and Kelly were very personable and helpful and our salesman Bill did a great job getting us a deal we could live with. Love our new Jeep and the experience!! We even got our first 2 ducks from them!
Very customer oriented and flexible in every way. Bruce was a great salesperson and really was key to my decisions.
Staff was attentive to what we wanted done to vehicle. Very satisfied with this dealer. Will go back to them again when we are in the area.
Easy to work with. Listened to my requirements and fulfilled them. Great product and personal service. Highly recommended.
Overall experience was awesome, used their online format to purchase vehicle. With that being said they can use some help with that overall John our salesman was awesome. The only bummer is we only got one set of keys.
Responsiveness and customer satisfaction was the main focus. The car buying experience was seamless which is exactly what the customer wants.
Salesman was nice, did his job well, I think I could have gotten more trade value.
Everyone we met was friendly and efficient. From the moment we walked in the lot until we left with our new car, all our questions were answered and our concerns addressed. John W. walked us through the test drive and purchase steps and Sal Zummo handled tfinances. The entire process was smooth and uncomplicated.
Everyone at Chrysler Dodge Jeep Ram Brooksville treated us professionally, resulting in our purchasing a new vehicle!
I could not be happier. From my initial contact with Janet and everyone involved through the process and both my wife and I purchasing new vehicles on the same day.
Great experience buying my new Jeep! Janet is so easy to work with. Very respectful of our time. She listened to what we were looking for and gave us several options. She is very knowledgeable about all the vehicles they sell and made the process very easy.
Best sales person I have had the pleasure of having help me no dog and pony show knew what he was talking about and did not try to pressure me into a deal or try to make me feel like I was a nobody
Visited Keith Corcoran, Service Department for an issue with a 2012 Jeep Wrangler. My worst fear, a bad cylinder head as they had issues from that model year. With only 78,000 miles the Jeep was in excellent condition and needed repaired. Keith went above and beyond, sourcing a new cylinder head, and repairing the Jeep in a very reasonable amount of time. Thank you Keith and their service department !!
They were very helpful with no sales gimmicks. They were responsive to my questions and needs.
Do NOT TAKE YOUR VEHICLE HERE. Ripped off on tire sensor and tune up! Screwed
I was searching online for a 2-door wrangler and this dealership had exactly what I wanted. We live 4 hours away, so my fiancé got in touch with Jeff and they were able to value my trade in and get a deal put together before we drove up. When we got there they had my new car all ready to go. They honored the numbers we had decided on and everyone was super nice. We had been to many dealerships looking for cars and didn’t have anywhere close to this experience. It was worth the drive!!
CDJR of Brooksville provided me with the best dealership experience I've ever had! The communication from the website chat, to over the phone, to working with me to deliver the car I purchased was professional and efficient. Joe Sylvia, Gloria, and Kelly were a pleasure to work with. I highly recommend reaching out to them and checking out this dealership if you're in the market for a car.
From the initial call from Gloria, to Jeff who was our salesperson to Sal who was our finance manager the experience couldn’t have been easier. They addressed my concerns regarding my trade in value, the price of the new car with rebates and the financing to get the deal done. This is my second car with these guys and it won’t be my last.
Very easy purchase, Taylor was very knowledgeable and professional. Had d ed everything ready to go when we arrived and gave us a thorough briefing on all the features of our new jeep
Excellent service, I personally want to recognize JD for his service. All and all a great experience. Dealership even paid for my transportation there before getting vehicle. Great dealership!
I was very happy with the way I was treated from the minute I walked through the door. Very helpful and nolage able about there product.
Great service, salesman was outstanding and explained car in detail, also dealership provides outstanding maintenance on vehicles
Very good customer service . Prompt on a timely fashion . Definitely going there again, for service.
Bill Kanehl Gave service above all others and the other service was great as well Don't miss out check them out after you check the other guy you will get the best from these guys
Good Service tech and manager, and the mechanics are quite thorough! I also very much appreciated the (former) military discount.
Our salesman was courteous and knowledgeable. This is the second car I bought from him.
Very fast service service lies was very good and and tell me everything I needed to know it can do any better than that he's back there is there he's always been good to me
Service was excellent and quick. Communication was very good and everything was taken cared of quickly.
Jeff was very patient and knowledgeable. We appreciate the extra time he took to help us select a vehicle.
Great dealership with people who care about you as a personal. Salesman was very helpful and went above to make you feel comfortable.
Joe made the process so easy. We were able to get just what we needed.
Ms Kimberly is who you want to see!!! 10/10 my overall experience I recommend everyone to go and check out the inventory and deals they giving out at Chrysler Dodge Jeep Ram Brooksville, they're awesome
Taylor, our representative was so helpful and knowledgeable. He made our buying experience pleasant. He was such a pleasure to work with.
Very helpful. They directed us to exactly what we wanted, and helped get the tow package as well.
Janet was amazing! Very friendly, never pushy, and very good at explaining the details of what they were doing for me. I’ve had bad experiences at other dealerships, so was nervous, but she made it all smooth and enjoyable! Thank you Janet for being so kind and patient! I love my new Jeep! (And thanks to Kimberly who referred me to Janet). You are all a great team!
5 Stars for excellent care by Mike Smiley. He even inflated our tires himself, after Service guys had forgotten to do so. All the best to Mike!!! Elsa
Service advisor Michael Smiley deserves 5 stars. He is always attentive to our concerns and strives to resolve issues.
Service department tried to sell expensive un needed test instead of fixing simple problem. Brought it in for a cylinder one misfire after the diagnostic scan they told me they needed to do a cylinder compression test at a cost of almost $800.00 I refused brought it home and changed the #1 coil. What do you know fixed. Just wish would have done that first instead of wasting time and money with these crooks
The service department was great and And we were very satisfied with with the service we got
I dealt with Joe a salesman with Chrysler Dodge, and he made the purchase of my new RAM 1500 absolutely perfect and/or flawless. He took all the nonsense out of purchasing a new vehicle so we could get to the bottom line quickly and easily. Thank you, Joe!
I was pleased with the friendliness of the staff and the fairness with the pricing. It’s nice to feel like you’re not getting ripped off and I would definitely be doing more business with this dealership. I also felt that they were looking for repeat business
Fast service and very friendly. Keith was very helpful with all my questions ...we will be back
I loved everything about this place. Bruce and Ron were awesome!! This was the best experience I’ve ever had at a dealer!!
Joe was a good salesman and we were pleased with his ease and knowledge of the product. We got home in time to eat and get to our bowling league on time.
It was a quick and easy transaction. Good experience, I would recommend this dealership I'm thenfuture.
I had been in the market for a dually, I came across one at Chrysler keep dodge ram in brooksville fl and called them up and told them I was coming later that day to look at it. When I got there they already had it up front waiting for me to test drive. It was everything I was looking for. From the miles to the price to the way it looked and ran. Corey the salesman was very helpful and was not pushy at all. I have bought a lot of cars and this by far was the best ...
Thank You Janet Nolen for making our buying experience a Pleasure ! You are quite knowledgeable and were able to answer all of our questions. Thanks for working with us and making sure we were in good hands. Can’t wait for our new Dodge to arrive… Tony, Tom and Sharan.
Did the sale over the phone, dealer followed through with all agreements, provided the exact truck I wanted.
Why is it that every time I have the oil changed on my two jeeps I have to go back to have the mileage sticker put into the inside of the windshield? I would think this would be a no xxxxx when the service is done. Also the new management states there is a military discount, yet it never gets applied to my bill. Maybe you need to explain what is covered by a military discount.
Went for an Oil Change today (7/17/23), they did the job in a reasonable amount of time (under an hour), which included time for a free car wash. Great, considering it was a busy Monday morning for them.
The experience was very good. The employees went over and beyond with the situation to make this deal happen. I got the exact vehicle that I wanted and your team made it happen. Thank you so much.
Bought a new 2021 Jeep Gladiator and the paint bubbling around hood. Took to Buick for repair was told at least 10 Jeeps has been brought in with same problem. They want to sand down and repaint feel like Jeep should pay for new hood this is a mfg defect. Not just sand and repaint. Was told the dealership was bought up by the same people who own Mercedes and Cadillac big dealers and being treated like this. Plus Mr. Smiley screws up appointment time whole experience has been nothing but a headache.
What a fantastic experience from start to finish!! From my initial inquiry to my final meeting with finance it was upfront honest and super easy. Vince my sales associate was very knowledgable and helpful! I would highly recommend CDJRB!!!
Great service !! Lots of communication ! Def went above and beyond during the whole process start to finish.
I spoke with Kimberly about the type of truck that I wanted sent me over a list of all available options , once I had a few options ,I came in for a appointment Kimberly set me up with Jerry. Jerry went over the truck and made the purchase of the truck super easy , he also let me take my old work truck that I was trading in back home so I could get all my work stuff off the truck , which I thought was amazing . My overall experience was fantastic.
excellent customer service and the work was done in a very timely manner ,cost was very resonable
I was informed that they will not be honoring the prepaid service agreement I purchased with my vehicle. I already have to travel 50 minutes to get here because the original dealership sold and wouldn’t honor their agreement. No notice! Still waiting after over an hour for an oil change.
I went in wanting an SUV and Janet Nolan was my Salesperson. Very nice person and funny. She showed me a car that she loved even though I wanted an SUV…. I thought it was nice so we kept looking only to end up test driving the car she liked lol. I fell in love with the car and she’s right the color is absolutely gorgeous. I get compliments everywhere I go about the color and car. I bought a 2018 Camry. Thank you Janet for all your help. Very Happy customer right here 😊
I had my truck serviced there recently, and the service provided by the tech was excellent! However; I was advised by the staff that the new owners wouldn’t be honoring any half-price oil changes. Since that was a condition of the previous vehicle sales to us; I find that decision by the new owners unacceptable. Therefore, even though we’ve been loyal customers at this dealership since 1987 (when they were located east of Brooksville) we won’t be buying any more vehicles from the new owners. That’s a lot of vehicles, since we usually bought them two at ...
Got a great deal on a Limited Ram 1500 night edition. Corey Newell was very knowledgeable and helpful with the process. I highly recommend Corey for your new purchase needs, plus he is a veteran!
The Dealership was great. Vince was great to work with. He was able to work with us to make sure we left in the jeep. I am happy with the purchase. Vince was great at what he does.
The Dealership, and Janet Nolan were a joy to work with. I feel that I received an excellent value and service from both. I will gladly recommend both to anyone looking for a great deal, at a fair price. Thank you.
